Returns & Exchanges

At Mr.D Wine, we strive for excellence in every bottle, but if your order arrives damaged or incorrect, we are committed to making it right within 14 days of delivery. Due to the nature of alcohol sales, we can only accept returns on unopened bottles that meet our quality guarantee standards.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photos of the damaged bottle, cork, or incorrect label to help us process your claim quickly.

3

Verification & Approval

Our cellar experts will review your request and issue a Return Merchandise Authorization (RMA) if the criteria are met.

4

Refund or Replacement

Once the return is confirmed, we will ship a replacement bottle at no cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing